Returns & Exchanges

Our pieces are made-to-order and we do not accept returns, however, we will gladly exchange it for store credit of equal value to the product should the following terms and conditions be met:

• All exchange requests must be made by email to info@ivyandlula.com within 10 working days of receiving your order.
• Products being exchanged must not be worn or used, must be undamaged and must be returned in the original packaging.
• Unfortunately we do not accept any returns outside of the 2 week grace period.
• You will be required to arrange and pay for the shipping/courier when returning the item.
• We recommend using a registered courier, as we are not liable for any items lost in the post.
• Store credit will only include the cost of the item and exclude your original shipping cost as well as returns shipping cost. 
• We do not take responsibility for broken chains. Chains are very delicate and must be worn and handled with great care.