Returns & Exchanges
Our pieces are made-to-order and we do not accept returns, however, we will gladly exchange it for store credit of equal value to the product should the following terms and conditions be met:
- All exchange requests must be made by email to firstname.lastname@example.org within 10 working days of receiving your order.
- Products being exchanged must not be worn or used, must be undamaged and must be returned in the original packaging.
- Unfortunately we do not accept any returns outside of the 2 week grace period.
- You will be required to arrange and pay for the shipping/courier when returning the item.
- We recommend using a registered courier, as we are not liable for any items lost in the post.
- Store credit will only include the cost of the item and exclude your original shipping cost as well as returns shipping cost.
- We do not take responsibility for broken chains. Chains are very delicate and must be worn and handled with great care.